Privacy Policy

Nature Root Ayurveda Enterprise ("we", "us", "our", "Company") operates the website naturerootayurveda.com and provides Ayurvedic and wellness products along with consultation services, including for Erectile Dysfunction (ED) and Premature Ejaculation (PE) ("Services"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, or book a consultation with us.

By accessing our website or availing our Services, you consent to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not use our website or Services.

1. Information We Collect

We may collect the following categories of information:

• Contact and identity information: name, email address, phone number, delivery address, and billing address.
• Order and payment information: items purchased, order value, and payment status. Payments are processed securely through Razorpay; we do not store your card, UPI, or net-banking credentials on our servers.
• Health and consultation information: symptoms, medical history, age, lifestyle details, and other information you voluntarily share with our Ayurvedic experts during consultation for ED, PE, or other wellness concerns. This qualifies as "sensitive personal data" under applicable Indian data protection law.
• Communication records: call recordings, WhatsApp messages, emails, or chat transcripts arising from your interaction with our support and consultation team.
• Technical and usage information: IP address, browser type, device information, pages visited, and cookies (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your product orders and manage payments and invoicing.
• Schedule, conduct, and follow up on consultations, and to prepare personalised Ayurvedic recommendations.
• Communicate with you regarding orders, appointments, offers, and support queries via call, WhatsApp, SMS, or email.
• Improve our website, products, and Services, and to comply with legal and regulatory obligations.
• Prevent fraud and ensure the security of our website and transactions.

3. Sensitive Personal Data — Health Information

Given the nature of our consultation Services, we may collect health-related information that is sensitive in nature. We collect such information only with your explicit consent at the time of booking a consultation, and we use it solely to provide you with appropriate Ayurvedic guidance and treatment recommendations.

We do not share your health information with any third party for marketing purposes. Access to your consultation records is restricted to authorised personnel involved in providing you the Service, and to service providers strictly on a need-to-know basis under confidentiality obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

• Payment processors (Razorpay) to complete and verify transactions.
• Courier and logistics partners, solely for the purpose of delivering your order.
• Our in-house Ayurvedic consultants and support staff, for the purpose of providing consultation Services.
• Government authorities or regulators, where required by applicable law, court order, or to protect our legal rights.
• Professional advisors (e.g., auditors, legal counsel) under confidentiality obligations, where necessary.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand website usage, and improve your browsing experience. You can control or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. Data Storage and Security

We implement reasonable technical and organisational security measures, including restricted access controls and secure storage practices, to protect your personal and health information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and health information only for as long as necessary to fulfil the purposes described in this Policy, to provide you ongoing care/follow-up where relevant, and to comply with our legal, accounting, or regulatory obligations, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for us to process your health information, which may affect our ability to continue providing consultation Services.
• Request deletion of your personal information, subject to our legal record-keeping obligations.

To exercise these rights, please contact us at [email protected] or call/WhatsApp +91 8882 699 699. We will respond to verified requests within a reasonable timeframe, and in any case within 30 days.

9. Age Restriction

Our website and Services, particularly consultations relating to ED and PE, are intended only for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Effective Date". We encourage you to review this Policy periodically.

12. Grievance Officer / Contact Us

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact: