At Nature Root Ayurveda Enterprise, we aim to ensure our customers are confident and comfortable before beginning any treatment. This Refund Policy explains how we handle refund requests for our consultation Services and Ayurvedic/wellness products.
1. Consultation Services (including ED and PE Consultations)
Before treatment begins: If, after your initial paid consultation, you are not satisfied or are unsure about proceeding, we will not issue a monetary refund for the consultation fee. Instead, we will offer you one complimentary follow-up consultation with our Ayurvedic expert, at no additional cost, to re-evaluate your concerns and, if appropriate, revise the recommended plan.
Once treatment has started: Once a prescribed treatment/therapy has commenced — meaning the recommended Ayurvedic products have been dispatched, delivered, or you have begun following the prescribed course — no refund will be provided, whether in full or in part. This is because our treatment plans and formulations are personalised to your consultation and cannot be resold or reused for another customer.
We encourage you to use your free consultation to fully discuss your concerns, expectations, and any hesitation before starting a treatment plan, so that we can help you make an informed decision.
2. Ayurvedic and Wellness Product Purchases
Due to the consumable and personal-care nature of our Ayurvedic and wellness products, we generally do not accept returns or offer refunds once a product has been delivered, except in the following cases:
- The product delivered is damaged, defective, or expired.
- You received the wrong product or an incomplete order.
In such cases, we will offer a replacement of the affected item(s) (not a cash refund), subject to the conditions below.
3. Conditions for Replacement Requests
- The issue must be reported to us within 48 hours of delivery, along with photographic or video evidence (preferably an unboxing video) of the damaged, defective, expired, or incorrect item.
- The product must be unused, in its original packaging, and accompanied by the original invoice/order confirmation.
- Replacement requests are subject to verification by our team before approval.
4. Situations Where Refunds/Replacements Are Not Applicable
- Change of mind after a product has been delivered or a treatment has commenced.
- Products that have been opened, used, or consumed (except where the product itself is proven defective or expired).
- Delay in reporting an issue beyond the 48-hour window specified above.
- Failure to follow the usage/dosage instructions provided during consultation.
5. Payment Errors and Duplicate Payments
In case of a duplicate payment, failed transaction where the amount was debited, or any billing error, please contact us with your payment reference/transaction ID. Once verified, eligible refunds will be processed to your original payment method through Razorpay, typically within 7–10 business days, depending on your bank or payment provider.
6. How to Raise a Request
To raise a refund, replacement, or free follow-up consultation request, please contact us within the applicable timeframe with your order/consultation ID and relevant details or evidence.
Email: [email protected]
Phone / WhatsApp: +91 8882 699 699
Address: Plot No. 41, Block C, Sector 58, Gautam Budh Nagar, Uttar Pradesh 201301, India