This Shipping Policy applies to all Ayurvedic and wellness products purchased through naturerootayurveda.com. It does not apply to consultation Services, which are delivered online/telephonically and do not involve physical shipment.
1. Shipping Coverage
We currently ship across India. We are working towards expanding our delivery network; any changes to serviceable locations will be updated on our website and communicated at checkout if your location is not currently serviceable.
2. Order Processing Time
Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.
3. Delivery Timelines
Estimated delivery timelines are as follows, from the date of dispatch:
| Location | Estimated Delivery |
|---|---|
| Metro cities | 2–4 business days |
| Other cities/towns | 4–7 business days |
| Remote or difficult-to-access areas | 7–10 business days |
These timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your payment. We may offer free shipping on orders above a specified value from time to time, as indicated on our website.
5. Order Tracking
Once your order is dispatched, you will receive a confirmation along with tracking details via email, SMS, or WhatsApp, which you can use to track the status of your delivery.
6. Discreet Packaging
We understand the sensitive and personal nature of our wellness products, including those related to ED and PE. All orders are shipped in plain, discreet, and unmarked packaging, with no indication of the product contents or nature of the order visible on the outer package.
7. Delayed or Failed Deliveries
If your order has not been delivered within the estimated timeline, please contact us with your order ID and we will investigate the matter with our courier partner. If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, we will make reasonable efforts to arrange re-delivery, which may involve additional shipping charges.
8. Incorrect Address / Undelivered Orders
Please ensure your delivery address and contact number are accurate at the time of placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by you. If a package is returned to us due to an incorrect address, we will reach out to arrange re-shipment, which may involve additional charges.
9. Damaged Shipments
If your package arrives damaged, please refer to our Refund Policy for the process to report and resolve such issues.
10. Contact Us
Email: [email protected]
Phone / WhatsApp: +91 8882 699 699